Our client is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Come and work with us.
As a customer service specialist, your daily responsibilities will include:
Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
Answer inbound calls and emails within guidelines/goals established by the client and contact center management
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Provide friendly and efficient service to the worldwide community
Be a first point of contact to handle and resolve customer complaints
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
C1-C2 level of German
A motivated and enthusiastic personality
Strong organization and prioritization skills
Patience, empathy, and a unique ability to manage stress
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Ability to put callers at ease
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or work permit in Greece
Be located or willing to relocate to Greece
Experience
Previous experience in travel industry or customer services is an advantage
Experience with GDS preferred
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Very competitive wages and stability
Home-Office
Fully paid training
Permanent contract
Private healthcare
Continuous learning/development opportunities
Competitive career opportunities
A safe, friendly, diverse, supporting and technological company
International and multicultural environment (celebrations, initiatives to develop your skills
and events to increase the team spirit)
EverBetter wellness program (Fitness room in our premises & Personal Trainer)
Contact us:
Tel (Viber, WatsApp):
